TenDollarTelehealth Website Privacy Policy

Last Modified: Nov 6, 2025

Heddle Health, Inc. (“Heddle Health”, “we”, “us”, and “our”) recognizes the importance of protecting the privacy of TenDollarTelehealth users. The following Website Privacy Policy (“Privacy Policy”) describes the types of information we may collect from you or that you may provide when you visit our website (the “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you access or use the Website or submit information to or through the Website, you consent to our collection, use, disclosure and retention of your information as described in this Privacy Policy and accept the terms of our Terms of Service.

Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change.

1.Scope of this Website Privacy Policy

This Privacy Policy describes the types of Personal Information we collect from visitors of our public Websites and our practices for using, maintaining, sharing, and protecting it. It also describes the rights and choices you may have with respect to your Personal Information and how you may contact us.

This Privacy Policy does not apply to personal information that is considered Protected Health Information (“PHI”) and/or medical information, which is governed by laws that apply to that information, for example the Health Insurance Portability and Accountability Act (HIPAA). For example, you provide PHI when you register as a member. Heddle Health uses and discloses such PHI in accordance with the Heddle Health HIPAA Notice of Privacy Practices. To understand how we use and disclose PHI, you should review our HIPAA Notice of Privacy Practices.

2.Children Under the Age of 13

No parts of our Website are intended, directed or designed to be used by children under 13 years of age. No one under age 13 may provide any personal information to or on our Website. We do not knowingly collect personal information from children under 13.

3.What Personal Information Do We Collect About You?

We may collect personal information, such as your name, e-mail address, address, telephone number, and payment information. Payment card data is processed by our third party payment card processors.

4.Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website we may use automatic data collection technologies provided by our third-party website analytics service providers to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to or usage of our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on our Website.

• Information about your computer, mobile device, and internet connection, including your IP address, operating system, browser type, mobile network information, and device’s telephone number.

This helps us to operate and improve the Website, troubleshoot any technical issues, maintain quality of the Website and to provide general statistics regarding use of the Website. The information collected through these tools is shared with our third-party website data analytics services providers. Your browser may have settings that allow you to block collection by these third-party website analytics tools. Please note we do not allow any personal information to be shared for marketing or retargeting purposes.

5.How Do We Use Your Personal Information?

We use personal information submitted by you or otherwise collected through the Website for the purposes described in this Privacy Policy and as otherwise described to you at the point of collection. We may use your personal information for the following purposes:

• Requests and Inquiries: We may use your personal information to process, evaluate, and respond to your requests and inquiries. For instance, if you provide us with information to register for an account, we will use the information you provide to process your registration. If you request certain information from us, we will use your personal information to process and respond to your request.
• To Provide You with the Website and Services: We may use your personal information for purposes of fulfilling requests for our services, including delivering the Website to you if you have registered for an account and authenticating your login.
• Manage Our Relationship With You: We may use your personal information to manage your account with us, and to send you important information regarding our relationship with you or regarding the Website, such as information about changes to our terms, conditions, policies, and other administrative information, or about changes to any of our programs in which you might be enrolled.
• Internal Business Purposes: We may use your personal information for our internal business purposes, including without limitation, to help us operate, evaluate, and improve the quality of the Website; to improve our services; to better understand those individuals that utilize the Website; to verify your identity; to prevent, protect against, identify, or address fraud, unauthorized activity, claims, liabilities, and other wrongdoing; to provide you with customer service; to develop new offerings and services; and to generally manage our business.
• De-identify Data: We may use your personal information to create anonymous, aggregated or deidentified data by removing from the records any identifiers that make the information personally identifiable to you.
• Legal Requirements, Industry Standards, and Contractual Obligations: We may use your personal information as we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Privacy Policy and our Terms of Service; (v) to protect our operations; (vi) to protect our rights, privacy, safety or property, and/or that of you or others; (vii) for research and education and (viii) to allow us to pursue available remedies or limit the damages that we may sustain.

We may use your Personal Information in additional ways if we receive your consent. Also, we may use non-personal information or aggregate information that does not identify an individual without restriction.

6.With Whom Do We Disclose Your Personal Information?

We may disclose your personal information to:

• Those You Direct Us to Share Personal Information With: The Website allows you to share your personal information with those you direct us to, such as healthcare providers. In such case, we may disclose your personal information. Please note that once we disclose your personal information to third-party healthcare providers, we are no longer responsible for such information, and we are not responsible for the information practices of such third-party healthcare providers.
• Third-Party Service Providers: We may share your personal information with our service providers to perform the functions for which we engage them. For example, we may use third parties to host the Website or assist us in providing functionality on the Website, provide data analytics on the Website, send out e-mails about the Website and our services and to process payments.
• Corporate Transactions: We reserve the right to transfer or assign the information that we have collected from users in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
• Legal Purposes: We disclose your information as we believe to be necessary or appropriate to enforce our rights, protect our property or protect the rights, property or safety of others, or as needed to support external auditing, compliance and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.

We do not share your personal information with third parties for those third parties’ direct marketing purposes.

7.Consent to Receive SMS/Text Messages for Authentication

By providing your telephone number and clicking submit online, you agree to this Privacy Policy, and authorize us to make or initiate SMS/text messages to that phone number to provide you with a verification code using an automated system.

Your agreement is not a condition of purchasing any products, goods or services. Message & data rates may apply, and message frequency may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Carriers are not liable for delayed or undelivered messages.

8.Accessing, Deleting and Correcting Your Information

You can review and change your personal information by logging into your account on our Website and visiting your account profile page.

You may delete your account at any time by using the “Delete Profile” option in the Website. If you do so, all of your data, including your Health Data will be irrevocably deleted from our systems.

9.Data Retention

We retain personal information for so long as necessary to fulfill the purpose for which it was collected, or as required by applicable laws or regulations. To dispose of personal information, we may anonymize it, delete it, or take other appropriate steps. Even if we delete your personal information, it may persist on backup or archival media for an additional period of time for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

10.Data Security

Heddle Health takes commercially responsible steps to protect and secure the information we collect and store about our users. However, please note that the transmission of information via the Internet or data storage system is not completely secure and cannot be guaranteed. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Website.

The safety and security of your information also depends on you. Where we have given you an opportunity to login and authenticate yourself to access certain parts of our Website, you are responsible for keeping your credentials confidential. We ask you not to share your credentials with anyone.

11.External Links

Our Website may contain links to third-party websites and online services. Any access to and use of such third-party websites and online services is not governed by this Privacy Policy, but is instead governed by the privacy policies and terms and conditions of those third-party websites and online services. We are not responsible for the information practices of such third parties.

12.Do Not Track Signals

Our Website currently does not respond to “Do Not Track” (“DNT”) signals and we operate as described in this Privacy Policy whether or not a DNT signal is received, as there is no consistent industry-standard for compliance. DNT is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on DNT, visit www.donottrack.us.

13.Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, please contact us at support@tendollartelehealth.com.